Note: This document is provided for convenience and does not constitute legal advice.
1. Introduction
Welcome to FlexPanda ("FlexPanda", "we", "our", or "us"). By accessing or using our website, applications, or services (collectively, the "Services"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not use our Services.
2. Intellectual Property
All content, graphics, logos, software, and other materials available through the Services are owned by us and/or our licensors and are protected by applicable intellectual property and copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
3. Limitation of Liability
While we strive for accuracy and uptime, the Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Services.
4. Data Collection and Use
We respect your privacy. Our Privacy Policy explains how we collect, use, and safeguard personal data. By using the Services, you consent to our collection and use of data as described in the Privacy Policy.
5. SMS and Voice Call Opt-In Policy
FlexPanda uses SMS and optional automated voice calls for transactional and service-related communications only. These communications may include phone verification, account alerts, subscription or plan notices, support messages, and captured offer alerts for users with an active FlexPanda account.
a. SMS Consent
By opting in to receive SMS messages from FlexPanda, you agree to the following:
- You consent to receive transactional SMS messages from FlexPanda related to your account and use of the Services, including verification codes, service updates, account notifications, plan notices, support messages, and captured offer alerts.
- You confirm that the mobile number provided is yours and that you are authorized to receive SMS messages at this number.
- Message frequency may vary based on your account activity. Standard message and data rates may apply.
- You can opt out of SMS messages at any time by replying STOP. To get help, reply HELP or contact FlexPanda Support at (551) 600-4761.
- FlexPanda currently uses SimpleTexting to help deliver SMS messages.
b. Optional Automated Voice Call Consent
Automated voice call alerts are optional and require a separate opt-in. They are not pre-selected during signup.
- If you opt in to automated voice calls, you consent to receive transactional voice call alerts from FlexPanda about important account activity, including newly captured offers and service notifications.
- Voice calls are sent only to users who have provided their own phone number and opted in to voice call alerts.
- FlexPanda does not use these calls for cold calling, third-party promotions, lead generation, or mass marketing campaigns.
- Call frequency may vary based on your account activity. FlexPanda may apply quiet hours, cooldown limits, and other frequency controls to avoid repeated calls.
- You can opt out of automated voice call alerts at any time from your account notification settings or by contacting FlexPanda Support at (551) 600-4761 or info@flexpanda.app.
- FlexPanda may use Plivo to help deliver automated voice call alerts.
c. No Marketing Calls
FlexPanda voice calls are intended for transactional service alerts only. We do not allow customers or third parties to upload phone lists, create calling campaigns, or place calls through FlexPanda.
6. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a new effective date. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
7. Governing Law
These Terms are governed by the laws of the United States. Any disputes arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of the United States.
8. Refund Policy
We strive to be fair and transparent. Please review our refund terms below:
a. Refund Eligibility
- Subscriptions: Eligible for a full refund within 48 hours of purchase. After 48 hours, no refunds are provided.
- Other products/services: Contact us within 48 hours of the transaction if you believe a refund is warranted.
b. Refund Process
- To request a refund, contact our support at (551) 600-4761. Please include your order number, name, and reason for the request.
- We will notify you of approval or rejection after reviewing your request.
- If approved, we will process the refund to your original payment method. Timing depends on your card issuer's policies.
c. Late or Missing Refunds
- Check your bank account again, then contact your card issuer for posting timelines.
- If you still have not received your refund, contact us at (551) 600-4761.
d. Exclusions
- Services already used or accessed are not refundable.
- Refunds do not apply to discounted items or promotions unless required by law.
e. Changes to the Refund Policy
We may modify this policy at any time by posting an updated version on this page. Continued use of the Services after updates constitutes acceptance of the revised policy.
9. Contact
For questions about these Terms, SMS policy, or refunds, contact FlexPanda Support at (551) 600-4761 or email: info@flexpanda.app